Last updated: December 4, 2025

Songs by Reya Rivers are personalized digital products created specifically for you. Because of the time, effort, and creative energy involved in custom work, our refund policy differs from standard retail purchases.

This policy applies in addition to any non-waivable statutory rights you may have as a consumer under applicable law.

1. Cancellation & Refunds

Outside any statutory rights you may have, we offer the following commercial cancellation and refund options:

Before work begins
You are eligible for a full refund within 24 hours of placing your order, provided we have not yet started the composition or recording process.

After work begins
Once the creative process has started, all sales are final and no refunds can be issued.

However, your satisfaction is very important to us. You are entitled to 2 free revisions to help ensure the song captures the sentiment you are looking for (see “Revision Policy” below).

2. Late Delivery Refund Guarantee

We take our deadlines seriously. If we fail to deliver your song within the promised timeline, you will receive a full refund:

• Standard orders: not delivered within 5 business days
• Rush orders: not delivered within 48 hours

“Business days” means Monday to Friday, excluding public holidays in Germany.

Exceptions to the guarantee

This guarantee does not apply if delays are caused by:

• Incomplete or unclear information provided in your initial order.
• Lack of response to our clarification requests (we cannot start until we have all the details!).
• Unforeseeable circumstances beyond human control (e.g., natural disasters, serious illness, or other severe emergencies).

3. Revision Policy

Your purchase includes 2 free revisions. We want you to love your song.

What revisions cover:

• Lyric tweaks or corrections (based on the original brief).
• Minor melody adjustments.
• Pronunciation fixes (e.g., names or places).
• Adjustments to the mix, balance, or vocal volume.

Important: Revisions must be requested within 7 days of receiving your song.

What revisions do NOT cover:

• New information: adding story details, names, or elements that were not included in the original order form.
• Style overhaul: major genre changes (e.g., changing a ballad into a rap song after the song is made).
• Complete rewrites: requesting an entirely new song structure or concept.

Requests falling under “Not covered” may be subject to an additional fee, which we will always discuss with you in advance.

4. Quality Guarantee

If the final song significantly differs from your order brief due to our error (for example, we used the wrong name or ignored a specific “do not mention” request):

• We will revise the song at no charge until it matches your instructions, or
• We will provide a full refund, at your discretion.

This guarantee does not cover:

• Subjective preferences (e.g., “I just don’t like the vibe”) when the style matches what you requested.
• Changing your mind about the song subject, story, or recipient after delivery.

5. Payment Processing & Refund Timing

Refunds are processed through Stripe to your original payment method.

Funds typically appear in your account within 5–10 business days, depending on your bank and payment provider.

Please note: Stripe does not refund the processing fee it charges us on the original transaction, but this does not reduce any refund you are entitled to under this policy or by law.

6. Chargebacks

If you experience an issue, please contact us first at [email protected] before initiating a chargeback or dispute with your bank. We are committed to resolving issues fairly and quickly.

In the case of clearly unwarranted chargebacks, we reserve the right to refuse future orders from the customer concerned.

7. How to Request a Refund or Revision

To request a refund or revision, please email: [email protected] and include:

• Your order number
• Your name and the email address used for the order
• Whether you are requesting a refund or a revision
• If requesting a revision: specific timestamps and clear details of what you would like changed

We aim to respond to all requests within 2 business days.